Enjoy complimentary shipping on all U.S orders.
Shipping Times & Rates
To ensure the secure delivery of your order, Thomas Laine does not ship orders to post office boxes. Thomas Laine is able to accept post office box addresses for your billing needs.
For each address within the United States, the following charges apply:
Ground Shipping: $0
Please allow 4-5 business days. Items ordered together may not always ship together.
Next-day delivery: $39.95 which includes signature confirmation.
Orders placed before 3:00PM EST Monday through Thursday will be delivered on the following day. Orders placed on Friday before 3:00PM EST will be delivered Monday. If you require Saturday delivery, please call Customer Service to confirm. Sunday and holiday delivery is not available. Next-day delivery is not offered for made-to-order or personalized items.
To inquire about shipments within the U.S. APO or FPO addresses, please contact Customer Service at 646 859 6361.
More Information on Complimentary Shipping:
- Free shipping promotion excludes Thomas Laine for Business accounts.
- Sales tax & engraving fees do not count toward the total amount.
- Complimentary shipping is only available for orders placed on the our website for domestic delivery.
Return Policy
Thomas Laine offers a 14 day returns policy for items that you’d like to return, excluding final-sale or custom ordered items. Simply visit ThomasLaine.com/Returns
You may also return your item at our showroom in New York. If you need directions or have any questions, please contact Customer Service at 646 859 6361.
Articles are accepted for credit or exchange in the U.S. if returned in salable condition within 14 days, accompanied by a sales receipt. Some exclusions may apply. Product must be returned with the box, have the tag attached, and be in salable condition.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at our showroom. To return or exchange your gift selection, please contact Customer Service at 646 859 6361.